How fast can we launch?
Today, with your brand voice.
01
Repeat question coverage
Answer common questions about services, policies, pricing, availability, and next steps.
Support AI agent
Customer support AI agent for website questions.
Harlo helps growing teams answer repeat website questions instantly without pulling support, sales, or operations into every basic conversation.
Harlo
Support AI agent
Knowledge health
100%
Returns policy
Service FAQs
Pricing page
1.3s
average first response
Reduce repetitive support work
Let Harlo handle common questions about services, pricing, policies, availability, and next steps before a ticket is created.
Keep answers current and approved
Use approved pages, docs, and workspace guidance as the source of truth for customer-facing replies.
Deflects repeat questions
Uses source-grounded replies
Escalates with context
Keeps answers consistent
Features
Support automation for the questions your team repeats.
Harlo gives customers a quick first answer from approved knowledge and gives your team context when a person should step in.
Website pages
Support docs
Policies
02
Source-grounded replies
Keep customer-facing answers tied to approved documents instead of improvising.
Visitor
Team
Routed with context
03
Fallback handling
Escalate unclear or sensitive questions instead of guessing.
04
Knowledge gap review
See which unanswered questions need a new source or clearer guidance.
Lead ready92%
05
Customer context
Preserve what the visitor asked so support can continue the thread cleanly.
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06
Team-safe controls
Tune what the assistant should answer, avoid, or route to a person.
Workflow
From support knowledge to instant first answers.
Give Harlo approved sources and guardrails so it can answer safely and escalate cleanly.
Support readiness pathsetup.harlo/workflow
01
Upload support knowledge
Knowledge
02
Set fallback rules
Rules
03
Review gaps weekly
Improve
Upload support knowledge
KnowledgeAdd policies, service docs, FAQs, and approved answers that should guide replies.
Set fallback rules
RulesDecide when Harlo should answer confidently and when it should collect context for the team.
Review gaps weekly
ImproveUse unanswered questions to improve docs and reduce future support load.
Use cases
Where support AI reduces repeat work.
Fewer tickets
Customer support
Answer common questions before they become tickets or interrupt the team.
Better handoff
Success teams
Give customers a clear first answer while preserving escalation paths for complex issues.
Always on
Service businesses
Help visitors understand policies, services, availability, and next steps instantly.
Pricing
Support automation plans that can scale.
Start with a 14-day Starter trial and 50 trial credits, then choose the plan that matches your website traffic.
Starter
$39
per month
For small teams launching one chatbot.
Start free trial500 message credits/month
1 agent
2 seats
Lead capture
Basic analytics
Growth
$129
per month
For steady traffic and automation.
Subscribe4,000 message credits/month
1 agent
3 seats
Auto-retrain knowledge
Advanced analytics
Pro
$399
per month
For higher volume and priority support.
Subscribe15,000 message credits/month
1 agent
5 seats
Priority support
More actions per agent
Compare
A safer first answer than disconnected scripts.
A practical view of where Harlo fits compared with static forms, generic bots, and manual website support.
Support load
Harlo
Deflects repeat questions on the website
Typical alternative
Teams answer the same questions manually
Knowledge
Harlo
Approved business sources
Typical alternative
Disconnected scripts and stale macros
Escalation
Harlo
Context-rich handoff
Typical alternative
Generic contact forms or inbox forwarding
FAQ
Questions before launch.
Straight answers about setup, pricing, lead capture, and how Harlo fits into your current website.
Harlo is designed around approved business knowledge. When the available context is not enough, it can avoid guessing and route the moment with context.
Yes. Harlo surfaces conversations, outcomes, and knowledge gaps so your team can improve sources over time.
Yes, as long as your approved policy sources are connected and maintained. Harlo can cite and follow those sources for customer-facing answers.
Yes. It can collect useful details and preserve the conversation so a teammate can pick up the thread faster.
Launch
Give customers faster answers without putting every website question on your team.
Start free trial
50 trial credits included. Card required.