Harlo support

Get clear answers and get back to work.

Find the right guide, manage your workspace, or contact the Harlo team for help with setup, billing, integrations, and technical issues.

Contact support

Include your workspace email, what you were trying to do, and any screenshots or error text.

Setup and account help

Billing and integration questions

Bug reports and technical issues

Choose a path

Start with the fastest route to an answer.

Send setup questions, account issues, billing questions, or bug reports to the Harlo support inbox.

Email support

Use step-by-step guides for widget installation, knowledge setup, conversations, leads, analytics, and team management.

Open docs

Manage agents, review conversations, update knowledge, configure integrations, and check workspace settings.

Go to dashboard

Common topics

Install the snippet, verify allowed domains, customize the assistant, and test the website chat experience.

Add website pages, files, FAQs, and business instructions so Harlo answers from approved sources.

Configure lead capture fields, review captured leads, and keep follow-up context attached.

Review plan limits, credits, add-ons, checkout, portal access, and subscription questions.

Troubleshooting

A little context helps us find the issue faster. Send the details below to support when something is not working as expected.

The email address you use for Harlo

Your workspace or company name

The Harlo agent or page affected

What you expected to happen

What actually happened, including screenshots or error text

The approximate time the issue happened