Connect Slack
Open Dashboard -> Integrations, choose Slack, and authorize Harlo in the workspace where lead notifications should be posted.
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Team notifications
Slack
Post lead capture notifications into Slack channels so sales, support, or operations can follow up where they already work.
Visitor intent
Lead captured
Harlo action
Lead capture notification
Provider result
Slack channel receives context
Setup
Configure Slack
Add the channel ID
Open Configure and paste the destination channel ID. Public channel IDs usually start with C; private channel IDs may start with G.
Invite Harlo to the channel
In Slack, open the destination channel and type /invite @Harlo so the app can post there.
Choose agents and test
Enable Slack for the agents that should notify the team, then complete a lead capture test from the website widget.
Configuration
Required fields and decisions
Slack channel ID
The channel where Harlo should post lead notifications.
App membership
The Harlo app must be invited to the channel.
Lead fields
Collect useful contact details before notifying the team.
Testing
Verify before launch
1
Complete a lead capture conversation from the website widget.
2
Confirm a message appears in the configured Slack channel.
3
Verify the notification includes contact details, source page, and conversation context.
Troubleshooting
Common fixes
Slack says channel not found
Confirm the channel ID is correct and that Harlo was invited to the channel.
Private channel does not work
Invite Harlo to the private channel before saving or testing the notification.
Wrong team gets alerts
Use different agents or channel IDs for sales, support, and operations workflows.