Performance reporting
Understand Analytics
Use Analytics to understand how visitors use Harlo, which questions they ask, and where your team can improve.
Covered in this guide
Before you finish
Choose an agent and date range before reviewing performance.
Compare conversations, leads, and response speed over time.
Use top questions to decide what business information to add next.
Workflow
Follow the setup step by step
Choose scope
Use the agent and date range controls to focus the report.
Read the top cards
Track conversations, leads captured, response quality, average response time, and credit usage.
Review trends
Use the charts to see how customer activity changes over time.
Find improvements
Use top questions and answer sources to decide what business information to improve.
Reference
Key areas to understand
Lead funnel
Shows how many conversations became captured leads and how many were contacted.
Response quality
Shows whether Harlo is giving complete, helpful answers.
Average response time
Shows how quickly visitors usually receive a reply.
Top knowledge sources
Shows which business information sources are most represented in Harlo.